Check Google Cloud London Status as Major Outage Hits Banks and Mail Services
A failure in the europe-west2-b zone has disrupted multiple Google Cloud services with no estimated recovery time, affecting major UK businesses.
Key points
- The outage began at 0608 UTC in the europe-west2-b availability zone in London.
- Impacted services include BigQuery, Cloud Run, Kubernetes Engine, and App Engine.
- Major customers such as Lloyds, HSBC, Royal Mail, and Revolut reported service disruptions.
Google Cloud customers in Western Europe are experiencing severe service disruptions that have no estimated time for recovery, according to the cloud provider’s status page. The issue began early in the morning and has cascaded to multiple major organizations.
In plain English
The problem started in a specific data center location known as europe-west2-b. This is one of three separate zones in the London region designed to keep services running if one part fails. When this single zone went down, it caused errors and network failures for many connected services.
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The background
Google confirmed that several key platforms are affected, including BigQuery Data Transfer Service, Cloud Filestore, Cloud Run, and Google App Engine. Other impacted tools include Google Cloud NetApp Volumes, Google Kubernetes Engine, and Managed Service for Apache Kafka.
What changes now
Google stated there are no workarounds available at this time. The engineering team is investigating the cause. The company plans to provide an update to customers around 0930 UTC. Affected companies like Revolut have confirmed customer data remains safe.
Key terms explained
Availability zones are separate data centers within a single geographic region. They help protect against hardware failures by spreading data across multiple locations. When services are not designed for high availability, a failure in one zone can take down the entire application. Teams usually check if their architecture spans multiple zones to prevent single points of failure during regional outages.
What to do and how to stay safe: Google Cloud
- Check your organization’s cloud status dashboard to confirm if your specific services are impacted by the current outage.
- Review your application architecture to ensure critical workloads are distributed across multiple availability zones rather than relying on a single location.
- Monitor official vendor status pages for updates on recovery times and workaround instructions while engineering teams investigate the root cause.
- Communicate with internal stakeholders about potential service delays, emphasizing that customer data remains secure even during infrastructure disruptions.
General security guidance from the Vector Update newsroom. It is not confirmed advice from the organisations named in this story.
Frequently asked questions
Which specific Google Cloud services are currently down?
Impacted services include BigQuery Data Transfer Service, Cloud Filestore, Cloud Run, Google App Engine, Google Cloud NetApp Volumes, Google Kubernetes Engine, and Managed Service for Apache Kafka.
Are any major companies affected by this outage?
Yes, customers such as Lloyds Bank, HSBC, Royal Mail, Rightmove, DPD, BT, Cloudflare, Screwfix, and Revolut have reported being caught up in the disruption.
Is there a fix or workaround available yet?
No, Google has stated there are no workarounds for now, and the engineering team continues to investigate the issue without providing an estimated recovery time.
